Refund policy
Return & Refund Policy – GoGen Wear
We want you to shop with confidence at GoGen Wear. If you're not fully satisfied with your order, we offer a simple and fair return and refund policy.
Return Eligibility
You may request a return if:
- Item is damaged or defective
- Wrong product received
- Size issue (exchange preferred)
- Product is unused and in original condition
- Return request
made within 2 days of delivery
Item must be:
- Unwashed
- Unused
- With original packaging
- With tags intact
Return Timeframe
Return requests must be made within 2 days of receiving the order.
Requests after this timeframe may not be accepted.
Exchange Policy
We offer exchanges for:
- Size change
- Design change
- Different product selection
Exchange conditions:
- Exchange request within 2 days
- Product must be unused
- Subject to stock availability
Exchange charges:
- 3% handling fee may apply on exchange orders
- Reason: packaging, shipping, and processing cost
Refund Policy
Refunds are available only if:
- Product is damaged
- Wrong item delivered
- Exchange not available
Refund will be processed:
- After product inspection
- Within 12 hours after approval
Refund mode:
- Original payment method
- UPI / Bank transfer (if COD order)
Refund Deduction
- If customer requests refund instead of exchange, up to 45% amount may be deducted
- Remaining amount will be refunded
- Reason: printing, packaging, shipping and handling cost
Refund Availability (Initial Brand Period)
- Refund requests made within policy will be accepted
- However, during the initial 2 months of brand setup, refund payout may be delayed
- If refund is approved during this period, amount will be processed after payment system becomes fully active
- This does not affect refund eligibility rules
Return Shipping Cost
- If mistake from our side → FREE return
- If customer requests return → shipping cost may apply
- Return courier arranged by our team (if applicable)
Damaged or Defective Products
If you receive a damaged item:
- Contact us within 24 hours
- Share clear photos/video proof
- Replacement or refund provided after verification
Non-Returnable Items
The following items are not eligible:
- Used products
- Washed products
- Custom printed items (unless damaged)
- Size confirmed and worn items
- Orders after return timeframe
Order Cancellation
- Order can be cancelled before dispatch
- After dispatch cancellation not allowed
- You may request return after delivery
Important Notes
- Exchange preferred over refund
- Refund only in valid cases
- Refund deduction may apply
- Minor color difference not considered defect
- Processing time may vary slightly
For return or refund requests, contact us at:
Email: [EMAIL ADDRES]